Terms of Service

1. Agreement to Terms

By registering, downloading, or using the Arravel Business mobile application, web portal (app.arravel.com), or API services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a retail store, business entity, or company, you represent that you have the authority to bind such entity to these terms.

2. Platform Services & Merchant Accounts

Arravel Business provides cloud-based point-of-sale (POS) software, offline-first transaction processing, barcode scanning, inventory tracking, supplier management, multi-branch operations, automated courier dispatching, and digital marketing integrations.

• You are responsible for safeguarding your account credentials, PIN codes, and biometric access controls.
• Each account operates in strict multi-tenant isolation; cross-merchant data tampering is strictly prohibited.
• You must ensure all products sold through Arravel comply with applicable local trade regulations and commerce laws.

3. Meta (Facebook) & Third-Party Integrations

When utilizing Meta Marketing integrations (Facebook Page syncing, Meta Ads Manager, Meta Conversions API (CAPI), and Instagram Shopping catalog feeds):

• You warrant that you own or possess authorized administrator access to the connected Facebook Page and Meta Ad Account.
• You agree to abide by Meta's Commercial Terms, Advertising Standards, and Platform Policies.
• Arravel provides automated Conversions API telemetry and Realized ROAS analytics on an "as-is" basis and is not responsible for ad campaign performance or ad spend incurred on Meta platforms.

4. Hardware & Offline POS Operation

Arravel Business supports industry-standard Bluetooth thermal receipt printers, ESC/POS barcode scanners, and cash drawers.

While our offline-first architecture allows sales to be recorded without active internet, merchants are responsible for ensuring terminals reconnect to the network periodically to complete multi-branch inventory reconciliation.

5. Subscriptions, Fees & Billing

Certain advanced capabilities (such as multi-warehouse management, high-volume automated CAPI feeds, and enterprise staff roles) may require a paid subscription.

• Paid subscription plans are billed on a recurring monthly or annual basis.
• Grandfathered plan terms remain active until the end of the paid billing cycle upon any plan tier modifications.
• Failure to renew may revert the account to standard Free Tier quotas.

6. Limitation of Liability

To the maximum extent permitted by law, Arravel Inc. shall not be liable for any indirect, incidental, special, or consequential damages resulting from lost sales, hardware malfunctions, courier delivery delays, or internet network outages.